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Leadership & Marshmallows

When people think about pretzels and beer—they probably imagine a sports bar. Mitchell Greenberg thinks about marshmallows.

Mitchell’s marshmallow mania begins a year and half ago. After 15 years of production design he was tired—and also curious. He wanted to know how to make marshmallows.[1]

So Mitchell took to the kitchen with no culinary experience and made his first batch of marshmallows. To his shock he discovered that handmade marshmallows aren’t like their fluffy, flavorless, manufactured brethren. They’re in a different country all together. They are chewy, packed with flavor, and they possess a real, interesting texture.

“I shared them with my friends and family and they loved them,” Mitchell says over the phone. “I had a positive reaction from everyone. When they taste the marshmallows you can see the smile on their face.”

Buoyed by the wide smiles Mitchell spent six months refining his marshmallow recipe and creating original flavors. Yes, he has created a Pretzels and Beer marshmallow. And a Ginger -Wasabi one was well.

This is when Mitchell decided he would open up MitchMallows. “Candy,” Mitchell explains, “is memories…Everyone has a good feeling about candy.” He knew he had a product that could sell and he knew there would be a market.

But having an idea is one thing—implementing it is something else entirely. Luckily for Mitchell he learned the pragmatics of opening his own culinary business with help from Volunteer Lawyers for the Arts.

Putting his time, assets, and energy into marshmallows was a big step—but it wasn’t a forced decision. “It felt right,” Mitchell says. “I agonize over details, but ultimately I go with my gut.”

The process of opening a culinary operation in New York City took Mitchell another half year and he eventually found a rental kitchen space through the Queens Economic Development Corp’s Long Island City’s entrepreneurial space

Now, Mitchell spends about half of his time making MitchMallows and the other half keeping his business in order from behind a computer.

“Making marshmallows,” Mitch says, “is a Zen moment for me. I even lose track of time when I’m making them.”

I’d also wager Mitchell probably loses track of all his adventurous ideas. Right now MitchMallows has around 36 flavors and the list is growing. “My goal,” Mitchell says, “is to create a whole meal in marshmallow form.”

But Mitchell isn’t exactly a mad, whimsical, Willy-Wonka character. He has a chef’s love of food, creative new ideas, and the guts (and patience) to take them through a test run.

His ideas would make any molecular gastronomist jealous. Consider his Tomato MitchMallow. After roasting it over a flame he puts it between bread and adds lettuce and a piece of bacon. It’s a BLT crossed with a s’more. It’s weird—but it works.

At the core MitchMallows is about new ideas and passion. “Where my mind takes me,” Mitchell says, “my marshmallows go.” But there’s also something else. Mitchell has the energy to try out new ideas, regardless of how far off the map they may seem and he has the political skills to enlist support from local organizations geared to help small businesses. He’s a pragmatic leader who pushes an agenda, gets things done, and makes marshmallows.

If you want to visit Mitchell and try some of his MitchMallows head to the Brooklyn Foodshed Market on Sundays.


[1] For those of you who don’t know how to make marshmallows: it’s not a new recipe. In fact, it’s 4,000 years old and can be traced back to the Egyptians who made the chewy treats from marsh mallow plant sap mixed with honey.

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Proactive Leaders In the Kitchen: Cutting Costs and Maintaining Brand

The era of the celebrity chef is currently being overshadowed by the global economic crisis. Restaurant owners, managers, and chefs are realizing that survival hinges on the ability to save money, run an efficient kitchen, and cut excessive spending. They need to be proactive

Business leaders in all industries: take note.

Today’s Wall Street Journal article, Reality Check; Please, shows us another victim of the economic downturn: Fine dining…and it’s causing celebrity chefs like Gordon Ramsay to tighten their proverbial waist-bands.

Chef Ramsay, best recognized by his sharply worded TV shows and surprising British cooking prowess, is now “hemorrhaging” money since he owns over 17 high-end restaurants internationally. Tourism and business expense accounts are dwindling–leading to half empty dining rooms and tight-lipped dinners.

So What’s a Chef To Do?

Chef Ramsay, long extolling the virtues of task-master-leadership on his reality TV shows, is now listening to his own advice. According to the article, he cut 15% of his staff, designed prix-fixe menus, abolished expensive products, and encouraged his chefs to use economical ingredients. Chef Ramsey reports that his new strategy is working–but barely.

A top of the line restaurant, the article mentions, costs nearly $2 million dollars to outfit, design, and stock and that’s not including staff. The fine dining industry isn’t known for it’s fraugality. However, when a high-end restaurant begins to spend less on high end ingredients (like asparagus, caviar, and rib-eye steak) the quality of the food becomes harder to control and the reputation and the brand of the restaurant is held over a dangerous cliff.

…And What’s A Business Leader Going To Do?

The same principle applies to any organization. Cutting your marketing departments costs will mean your team won’t be able to reliably produce great material. Limiting your budget will make it harder to get certain things done. You can likely think of more examples from personal experience.

However, like in a restaurant, the ability to make a smaller budget and low quality supplies work requires talent and know-how. As Chef Ramsay points out–his restaurants’ success requires a great chef that can still turn lesser ingredients into 3 Michelin Star food. A good manager will be able to stretch a small budget over a long period of time, keep people happy, and save money.

Looking to the food & beverage industry for lessons in leadership is worthwhile. Chefs, in every kitchen, need to not only have the business ability to know what to buy and where to buy it, but they also require a specific skill which allows them to turn boring products into attractive dishes. Leaders sometimes needs to be passionate chefs–concerned about quality, reputation, and fresh ingredients.