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Creating Intimacy with Labels [Video]

American’s love their slang. I’m not talking about the four-letter words that get bleeped if they are mistakenly uttered on TV (though we do love that as well). I’m talking about things like “Beemer” (BMW), “Mickey D’s” (McDonalds) and, of course, “Chevy” (Chevrolet). In some ways this kind of slang is a badge of honor. It says: “I love this product so much; I feel comfortable enough to be causal and informal with it.”

We don’t use these terms to deride, we use them to celebrate. Unfortunately, Chevrolet no longer feels comfortable with the nickname, “Chevy” any longer. Richard Chang of the New York Times reports that GM has circulated a memo suggesting  that Chevrolet employees refrain from saying “Chevy” in order to promote brand “consistency.”

The last time I heard the word “Chevrolet” I was 10 years old living with my parents in a very small apartment. The place was so small that whenever my parents turned on the giant 13″ Black and White TV it was loud and clear in my bed room. I was kept up late into the night by Ed Sullivan claiming they were going have “a really big shooow,” or Dinah Shore singing that I should “See The U.S.A in your Chevrolet.” Years later, hearing “Chevrolet” doesn’t make me want to buy a wonderful new car, it makes me want to buy a Dinah Shore CD.

From the point of view of leadership the issue is not about labeling, but about the creation of intimacy through labeling. When we try to sell a brand the message is important, but the tone, the creation of intimacy, is even more important. Certain things, certain labels, have not simply become icons, but they have become intimate reflections of our culture.

The word “Chevy” bridges the 1950’s, 60’s and 70’s. It’s a communal expression doesn’t belong to the corporation, but it belongs to the culture at large. There is no reason to throw away such a level of hard earned intimacy. Most companies would pay any amount of money to find their products enmeshed in all parts of the popular culture.

If gas prices ever come down or if we ever find a way to make our cars more fuel efficient, I hope we will still have the chance to see the U.S.A in our Chevys.

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Features

The Sun Also Shines on PowerPoint

I grew up in the world of yellow pads and plastic overheads. I even recall broken chalk and eraser-monitors. Now, apparently I need to make a confession. I use PowerPoint–even though it has been getting a bad rap. In last week’s New York Times Elisabeth Bumiller looked at the prevalence of perplexing PowerPoint presentations in the US military and wondered if they were a necessary evil.

In response, David Silverman, from the Harvard Business Review, took a more pragmatic stance. Sure, he argued, PowerPoint’s can waste time and be annoying, but they can also be a helpful tool. He points to Steve Jobs short-and-simple slides and says they are effective for making a sales pitch, but not hard-hitting enough for an audience that demands the slides before a presentation.  Silverman makes a case for the specialized presentation. He thinks PowerPoints need to be molded in the image of the audience’s desires.

Fair enough. But Silverman’s argument requires that PowerPoint authors exercise a degree of common sense. Sometimes that’s the last thing you have when you are preparing for a big presentation. The argument runs parallel to Strunk and White’s call to cut unnecessary words. It’s perfectly rational advice, but when you have a deadline and 10 pages to fill, you will be no more rational than Romeo when he bumps into Juliet.

PowerPoints are made too complicated or too simple when the presenter is confused, unsure, overconfident, or nervous. It sounds simple, but the most important thing you can do before creating a deck of slides is knowing exactly what needs to get said, how quickly it needs to be said, and why it needs to be said. It’s easy to start making slides that lose focus, go on tangents, and become over filled when you lack a direction.

Before you make your presentation ask the organizers of the meeting or key participants in the expected audience to tell you what they need to hear and why. Don’t be afraid to ask multiple times. It will save everyone time and it ensures that you are zoned in on the message rather than endless asides and figures no one cares to see for the 10th time.

Keeping the thesis of the presentation in mind is more important than pretty charts, flashing graphics, and great color combinations. Make an outline of what needs to get said before you start playing with PowerPoint’s animation tools or SmartArt graphics. If this can be done, presenters won’t panic and make overly complicated slides or won’t under-prepare and create sloppy presentations. It will automatically help you shape a talk that would make both Bumiller and Silverman happy.

I must admit, i have a huge collection of PowerPoint presentations. The trick is how to use them to tell my story. In that task, is the essential rule: use PowerPoints to keep the story moving, but if you don’t have a story to tell, don’t bother. PowerPoints are an addendum to your tale. You can try to engage them with the aesthetics of illustrations and design, but most importantly, engage them with the logic of what you have to say. PowerPoints can’t engage, you have to engage.

Ultimately, you have to figure out the direction of your PowerPoint. Make sure you use it to present facts and ideas in ways that a memorandum, traditional lecture, or an email cannot. PowerPoint’s function is to bridge lectures with text, images, sound and video. Not every presentation demands PowerPoint and not every PowerPoint deserves the attention of an audience. PowerPoints shouldn’t be viewed as a necessary evil–they should just be considered a helpful tool. If they fail at helping you present your ideas or getting your point across than drop it, move on, and spare your future audience yawn-inducing slides. Give a slide-less talk or write a memo instead.

Picture Credit: http://www.flickr.com/photos/anyone_anywhere/ / CC BY-NC 2.0

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BLG Leadership Insights

Deicision Making: Obama and Afghanistan

ObamaSometimes there’s a article that’s both current and essential reading for leaders. If the heart of leadership, as we’ve often argued, is mobilizing people around decisions–it’s vital we look at examples of decision processes that lead to action. The best tutorial is to examine specific cases, for good or for bad, of the decision process.

For the last three months we’ve watched President Obama struggle with his decision regarding Afghanistan. A superb presentation of his decision making process and one I highly recommend everyone read can be found in the New York Times, entitled “How Obama Came to Plan for ‘Surge’ in Afghanistan.”

Picture credit: AP

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Uncategorized

Another Case of Proactive Technology: Google Helping Newspapers Help You

google-fast-flipReading newspapers today is like making bread. It takes hours and you get your hands dirty. It’s a tradition best reserved for the long weekend.

Between meetings and overseas calls it’s easier to read the day’s top stories online. You might have a personalized Google News page or a Google reader account. You might scan the most-read section of the New York Times. You might refresh Drudgereport every 5 minutes…

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Leadership On the Edge

Leadership Link Round-Up: August 10-15